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Terms of Service     

w4solutions.co.uk undertakes to provide its clients with information technology and related services of the very highest quality. Part of this commitment involves demonstrating transparency throughout our business processes and being clear about our standard business practices.

Definitions

'w4solutions.co.uk' (our trading name), 'us', 'our', and 'we' refer to w4solutions ; registered in England ;

'Client' or 'you' is any individual or organisation which pays w4solutions.co.uk in return for products or services.

'Writing' includes email to a valid w4solutions.co.uk e-mail address, or standard post to our office address.

Quotations

w4solutions.co.uk will provide a free written quotation for all the work you would like done, including a work & invoice schedule; this is valid for one calendar month from receipt. Time for your feedback will be included in the work schedule. We will also explain how work which becomes necessary beyond the schedule will be charged.

Web design

Once we receive your acceptance of our quotation and standard terms & conditions in writing, we will start the work & invoice schedule specified in the quotation. We undertake to publish the completed work on a testing server for you to inspect on time, provided that feedback time has not exceeded the planned schedule. If you approve, the completed work will be moved to the agreed web address when payment for the final invoice is received.

Web Hosting

w4solutions.co.uk undertakes to provide a durable website and email hosting service with 98% uptime. Invoices for annual payments must also be paid in advance of service. Hosting is subject to size and bandwidth restrictions as agreed in advance.

Refunds

In case, we do not meet standards outlined here, we will offer partial refund on our hosting packages. To obtain a refund, you must notify us 7 working days in advance in writing. We charge a standard rate of £9.99 admin fee when issuing a refund.

Domain Names

Whilst w4solutions.co.uk cannot guarantee that a particular domain name will be available, we will search for suitable, available alternatives on request. All clients holding a domain must comply with the terms and conditions of the authority responsible for regulating the respective domain. Nominet UK regulates the .uk top level domain, and their terms and conditions can be obtained from http://www.nic.uk/.

The authorities responsible for regulating domain registrations charge an annual fee to ensure the domain name is retained by the holder and cannot be registered by someone else. Non-payment of the annual fee will result in the domain name being released as available to other users. w4solutions.co.uk charges a fee for the registration of the domain name for a period of one or two years. This fee includes the fees to the regulatory authorities.

In all circumstances, the holder of the domain name will be responsible for ensuring renewal fees are paid. w4solutions.co.uk will accept no responsibility for the loss of domain names or websites due to a client's failure to pay the required fees. The holder of a domain to be used in any w4solutions.co.uk project must ensure that administrative control of the domain is released from any previous web services provider before any work is undertaken.

Search Engine Optimisation


When search engine optimisation is included in the work schedule, w4solutions.co.uk will undertake to optimize and promote client websites as effectively as possible. However, we cannot guarantee a high position in search engine results.

Copyright

The copyright for all material provided by the client, such as graphics, photographs, logos and copy, will remain with the client. The client will give w4solutions.co.uk the right to publish and use this material for the purpose of website construction. The copyright for all material provided by w4solutions.co.uk, such as graphics, photographs and text, will remain the property of w4solutions.co.uk until such time as payment has been made in full. w4solutions.co.uk will grant the client permission to use this material pending payment. Upon receipt of payment, w4solutions.co.uk will transfer copyright to the client.

Clients must obtain permission for w4solutions.co.uk to use any material which is copyright of a third party. The client will agree to indemnify and hold harmless w4solutions.co.uk from all claims resulting from the client's negligence or failure to obtain permission to use such copyright material.

Payment Terms / Default

Payment in full will be required within 14 days of the date on any invoice issued by w4solutions.co.uk. Accounts remaining unpaid after 21 days from the date of the invoice will be deemed to be in default until such time as full payment is received. w4solutions.co.uk will at its discretion, disable or remove websites and other files for any client in default of payment. Such disabling or removal of material will not relieve clients of their obligation to pay any outstanding charges. For all accounts in default, w4solutions.co.uk reserves the right to charge incremental interest at the rate of 1% per day of the incrementing outstanding balance.
Cheques returned unpaid due to insufficient funds will incur a service charge of £20. If an account remains unpaid after 50 days of the date of the invoice, then w4solutions.co.uk will commence legal proceedings to recover the debt. The client will be held liable to all costs incurred by w4solutions.co.uk in recovering the debt.

Termination

Termination of any service provided by w4solutions.co.uk must be requested in writing with a minimum of 7 days notice. If w4solutions.co.uk wishes to terminate a service for any reason we will give 7 days notice of our intention (except breach of UK laws by the website owner).

Legal Restrictions

w4solutions.co.uk reserves the right to refuse to host, maintain, or service any website being used in violation of UK laws. w4solutions.co.uk reserves the right to remove any such material or website without giving reason or cause. However, the client is ultimately legally responsible for the content of their site.

Terms and Conditions

w4solutions.co.uk reserves the right to change the contents of these terms and conditions at any time.
If you have any queries relating to our standard terms and conditions of business, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it